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Spring Health announce Candela, new system for measuring the quality of care delivered by our network of providers. Candela ensures Spring Health members are consistently receiving the highest-quality care while also supporting our provider’s professional growth with data-driven insights and coaching. Candela enables us to incentivize our providers for high-quality performance, making it the industry’s first pay-for-performance system based on real clinical outcomes.
As individuals (76% of U.S. employees) continue to navigate increased burnout, economic anxiety, racial trauma and other mental health impacts of the pandemic, it’s more important than ever for employers to focus on improving employee mental well-being. Employee stress rates are reported to be higher than they were in the early days of the pandemic, leading to less concentration, negative feelings and overall reduced work performance.
“A commitment to providing quality care shouldn’t stop with the initial vetting of your providers. It requires keeping a constant pulse on the quality of care your network provides and ensuring you have the correct processes in place to improve upon it,” said Dr. Millard Brown, our SVP of Medical Affairs. “With Candela, Spring Health is setting the standard for providing the best care for our customers by ensuring providers are equipped with the necessary tools to consistently grow and perform to our high standards.”
The goal of Candela is to continue to strengthen our results-driven provider network. The system is powered by data and insights that increase provider performance and experience, decrease customer’s time-to-remission, drastically reduce the cost of care and improve overall care quality. Our current average patient satisfaction score is already 9.4 out of 10 and the average turnaround time from booking an appointment to seeing a therapist is one day versus the industry standard of three or more weeks.
By Аvera Allen | Linkedin
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